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PRIVACY & SECURITY

Privacy Policy

Effective Date: January 1, 2026

SSL Secured

Secure Payments

GDPR Compliant

24/7 Monitoring

Our Privacy Promise

At Daish Collections, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you shop with us.

1 Information We Collect

We collect information to provide and improve our services:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Shipping/billing address

Payment Information

  • M-Pesa transaction details
  • Card payment data (processed securely)
  • Billing information

Technical Data

  • IP address
  • Browser type
  • Device information
  • Cookies and usage data

Order History

  • Purchase history
  • Product preferences
  • Return/exchange records

2 How We Use Your Information

Your data helps us serve you better:

Order Processing: To process and deliver your purchases
Customer Support: To respond to inquiries and resolve issues
Personalization: To recommend products you might like
Security: To prevent fraud and unauthorized transactions

3 Data Protection & Security

We implement robust security measures:

  • Encryption: All data transmitted via SSL/TLS protocols
  • Access controls: Strict internal access to personal data
  • Regular audits: Continuous monitoring for vulnerabilities
  • PCI compliance: Adherence to payment security standards

We never store full payment details on our servers. All payment processing is handled by PCI-DSS compliant partners.

4 Third-Party Services

We share data only with trusted partners necessary for operations:

Delivery Partners:

For shipping and tracking

Payment Processors:

For secure transactions

Communication Tools:

For order updates and marketing

Analytics:

To improve our website

All partners are contractually obligated to protect your data and use it only for specified services.

5 Your Rights

Under Kenyan data protection law, you have the right to:

Access your personal data
Correct inaccurate data
Request data deletion
Opt-out of marketing
Data portability
Lodge a complaint

To exercise these rights, email privacy@daishcollections.com

6 Cookies & Tracking

We use cookies to enhance your browsing experience. These include:

Cookie Type Purpose Duration
Essential Shopping cart, login Session
Analytics Site usage tracking 1 year
Marketing Personalized ads 90 days

You can control cookies through your browser settings.

7 Children's Privacy

Daish Collections does not knowingly collect data from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

8 Policy Updates

We may update this policy periodically. Material changes will be notified via email or website notice. The "Effective Date" at the top indicates when this version was last revised.