Returns & Refund Policy

Items may be returned within 7 calendar days of delivery if they meet these conditions:

1. Unworn and unwashed — No signs of use or wear
2. Original packaging — Includes all boxes, dust bags, and tags
3. Tags attached — All price tags and brand labels must be intact
4. Proof of purchase — Order number or receipt required

For hygiene and safety reasons, we cannot accept returns on:

Also excluded: gift cards, final sale items, and items damaged through customer misuse.

Once we receive and inspect your return:

M-Pesa refunds are processed immediately upon approval and reflect within minutes. Card refunds may take 3–10 business days depending on your bank.

Customers are responsible for return shipping costs unless:

1. The item received was defective or damaged
2. You received the wrong item (size, color, or product)
3. The item is covered by our quality guarantee

For approved cases, we'll provide a prepaid shipping label. Otherwise, we recommend using a trackable shipping service as we cannot guarantee receipt of un-tracked returns.

We currently process exchanges by initiating a return and placing a new order. This ensures you get your desired item as quickly as possible. Contact our support team for assistance with size or color exchanges.

If you receive a damaged or defective item: